Patient Services

Office Hours

Our regular office hours are Monday through Friday from 7:30am-5pm. During our lunch, and when the office is closed for holidays, the phone will be turned over to the answering service, which can contact the triage nurse or physician on call for emergencies.

Appointments

Except for emergencies, patients will be seen by appointment only. Please call 752-PEDS (7337) to schedule an appointment. We reserve time in our doctors’ schedules daily to accommodate children with acute illnesses. To help us best accommodate you, please call as early as possible. Inform the nurse if you have multiple concerns or if you think you may require extra time with the physician. Please call ahead if you need to “add on” another child to be seen at the same time of another child’s previously scheduled appointment. Walk-in patients will be offered and/or seen at the next available work-in appointment that day.

In general, well child check-up appointments should be scheduled 3-4 weeks in advance. If your child plays a sport through school, state law requires a yearly physical exam/well visit. Please plan ahead when scheduling a physical in the summer, as this is our busiest time of year for this type of appointment. Please arrive on time for your child’s appointment. Our doctors make every effort to remain on time; arriving late not only affects the doctor’s schedule, but also affects the patients who have appointments following yours. If you arrive more than 15 minutes late for your appointment, you may be asked to reschedule.

If you will be unable to keep a scheduled appointment, please call to reschedule or cancel. This courtesy will allow us to make the appointment time available to another patient who may need it. You will be charged a $30.00 fee for appointments not cancelled in a timely fashion. Excessive no-show or missed appointments will result in dismissal from the practice. It is our policy that children must be directly supervised by a parent or other responsible adult while on the premises of West Alabama Pediatrics.

Phone Calls

In case of a life-threatening emergency or very serious accident, call 911 for immediate help. We discourage the use of an afterhours clinic or emergency room for routine pediatric problems. We feel the quality and continuity of the pediatric care we provide outweighs any element of convenience. Should you be referred to the emergency room by our phone nurse or need to seek an emergency department, please go to DCH Regional Medical Center in Tuscaloosa. Please notify our office during regular business hours if your child has been to an outside clinic. We would like to receive medical records so we will be aware of your child’s complete medical history and do follow up as needed. Our skilled nursing staff is available from 7:30am to 5pm Monday through Friday. If you have a sick child, please be prepared to give the nurse the following information: your child’s first and last name, date of birth, symptoms, temperature, length of illness, primary care physician, any known drug allergies and your pharmacy. We make every effort to return phone calls within an hour.

After Hour Phone Calls

When possible, please allow our staff to help you during regular business hours. Seeking assistance from our daytime staff, allows us to have access to your child’s medical history and records. After Hours phone calls that are received by the on call nurse or physician will incur a $10.00 fee. You will reach our answering service and be forwarded to a registered nurse or physician on call. Poison Control can be reached at 1-800-222-1222.

Saturday Hours

Although we do not have regular Saturday hours, if your child becomes ill Friday evening or Saturday morning, there is a physician in our call group who will be able to see your child on Saturday morning. Those physicians and office hours change each week. Please call our office number, 205-752-PEDS (7337), beginning as early as 8:00 am on Saturday morning for an appointment time.

Prescription Refills

Prescription Refills are available during office hours only.

Insurance and Office Policies

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